Early editions of the original Xbox One consoles running older firmware are unable to download the latest updates, essentially rendering 2013-era systems unusable.
That's according to the Digital Foundry team at our sister site Eurogamer, who attempted to update and use three standalone Xbox One consoles. According to their own tests, all three failed to update, with “systems running older firmware versions failing to connect to Xbox Live.”
Although all three had been updated since the 2013 release (one had a 2018 panel and the other two had a 2017 panel), none of them were able to download the latest firmware, either online or via an offline USB.
Players who claim to have purchased sealed “like new” systems are also reporting issues, meaning anyone trying to play on an Xbox One console with outdated software will be unable to access Xbox Live or make digital purchases. Similarly, games that require online verification will also not work.
According to a survey of its own readers, Digital Foundry believes the issue only affects systems running firmware from 2018 or later. Newer Xbox One S hardware from 2016 appears to be unaffected.
“We have informed Microsoft and are confident the issue will be resolved, but the situation raises uncomfortable questions about the future prospects of console hardware that relies on an internet connection to fully function,” said technology editor Richard Leadbetter.
“However, from our perspective, in terms of game and hardware preservation, along with ownership rights, the idea that a working console can stop working is a red flag. It's a warning about the future operability of any console that requires an online connection, and a reminder that while you may have purchased a piece of hardware, you can only use it as long as the platform holder continues to provide you with proper support.
“And if it's happening now, what about 10 or 20 years from now?” Leadbetter added. “I can pull an Atari VCS out of the attic after 40 years and, assuming there's no hardware failure, I can pick it up and play it. Or if a retro enthusiast wants to do the same, they can buy original hardware and games and enjoy. Nothing can take those games and those experiences away from us.”