Ubisoft acknowledges Ubisoft+ issue on Xbox

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Ubisoft has acknowledged an issue that prevents subscribers from logging into its Ubisoft+ premium subscription service on Xbox.

The cause is still unknown, but it appears to have persisted for several weeks, with some players saying it's been “over a month” or more since they were last able to access the service on their Xbox console.

Ubisoft is reportedly offering refunds to affected players “as there is no specific timeframe on when this issue will be resolved.”

In a statement to Gaming Industry.bizUbisoft sister site Eurogamer said:

“We are aware of a technical issue affecting a small number of players' ability to link their Ubisoft+ subscription to Xbox and are investigating. Affected players are encouraged to contact customer support.

“We will share an update with affected players as soon as possible.”

Last week, Ubisoft announced a new distribution deal with Blacknut Cloud Gaming. Starting this month, “a number of Ubisoft offerings” will join Blacknut’s platform, “allowing players to access over 500 premium games via streaming with a single subscription with no commitment.”

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